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Starbuck`s Free WiFi creates new dichotomy PDF Print E-mail
Written by Craig Stark   
Thursday, 19 August 2010 01:53
I have been following a few discussions in the Blogs including a recent Mashable Post  about Starbuck`s recent Free WiFi announcement. In the comments and discussions on Disqus, there were several points made by long term patrons that the recent influx of WiFi freeloaders have changed their experience. For example, I went into a local Starbuck`s a week ago and noted the chap in the included photo taking up no fewer then 4 seats with his laptop, cables, suitcase and a stack of text books (unseen) ready for a day of study. The irony is, he didn`t even have a coffee or any other purchase in front of him! Starbuck`s may elect to adopt a new policy that we can submit unofficially here. In my past research for a Coffee Shop Community project, I noted that in other parts of the world independent coffee shops had to instill rules to survive these WiFi deadbeats and maintain existing customers`expectations. Some of the best and seemingly fairest notions were: Do not occupy a table of 4 for a party of 1-especially during peak hours such as lunch or dinner. As a general rule, each time you rise for a bathroom break, you should be expected to spend something on a drink or food item. Do not expect to set up a semi-permanent mobile office with printers, docking stations, book shelves etc. Frequent WiFi timeouts to nudge you to remember you aren`t at home.

Other coffee establishments such as Panera Bread in the US and a few locations around Toronto offer meeting spaces for small groups. This is a great opportunity that I think bodes well for location based services. We can see using a LBS to create Meet Up opportunities, peer invites, offers etc. This allows them to capture business users while curbing the appeal to WiFi Freeload all day with a Terms and Conditions acceptance on the WiFi splash page.

So Starbuck`s obviously considered the risk- reward of the scenario and rather than an epiphany here it is more of a capitulation. The new Starbuck`s Digital Network will work as planned to add rich media that supports the coffee society norm- to hang- but not to attract the cash free crowd. This is the dichotomy.

Heck you can`t discriminate against who comes in to buy a coffee. But I think back to the Smoke Shop at the Mall where I would go and check out the new `Dirt Bike`magazine on my way home from highschool as a teenager- the Apu type shop keeper would come over and scowl at you and point to the sign on the magazine stand ``LIBRARY WE ARE NOT``where I either abandoned the magazine and split or bought it.

So perhaps we can create a patron generated campaign to rid Starbuck`s of WiFi freeloaders with a greeting card or WiFi reminder. Ìf I catch you without a coffee `you leave PDQ``. More likely will be a metered WiFi usage based on a last purchase or `Check In``. Before the Free WiFi, local partners provided 3 hours of free access per day. That is reasonable. So to institute this will require some thought now that it`s free. If you backpeddle on the offer you get slammed so this won`t happen.

What is more likely is a `Branded LBS play where a ``check in`` puts you into the location and starts a Wi Fi connection time via the splash page. When you purchase something and accrue points for time, it`s a self managed and non-judgemental system without the scowling shop keep and a penalty box taxonomy. With this model, professor freeload gets booted for not purchasing anything before he gets the chance to take over 4 chairs- if he can`t connect he leaves without incident.

 

 


Written on Thursday, 19 August 2010 01:53 by Craig Stark

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